Welcome to OPULENTUS, AUSTRALIA VISA & IMMIGRATION services
"Beaustralian" is an initiative from OPULENTUS - The Visa Company, to provide you with a one stop shop on all aspects of Australian immigration.
We collect personal information about our users in order to provide our products, services, and customer support. Our products, services, and customer support are provided through many platforms including but not limited to: websites, phone apps, email, and telephone. The specific platform and product, service, or support you interact with may affect the personal data we collect.
While you use our products and services you may be asked to provide certain types of personal information. This might happen through our website, applications, online chat systems, telephone, paper forms, or in-person meetings. We will give you a Collection Notice at the time, to explain how we will use the personal information we are asking for. The notice may be written or verbal.
Account Details - password
Contact Details - email address, phone number
Location Details - physical address, billing address, timezone
Identity Details - full name, proof of identity (e.g. drivers licence, passport), proof of address (e.g. utility bill)
Financial Information - credit card details, wire transfer details, payment processor details (e.g. skrill, paypal), tax numbers
Users have the ability to start a transaction with non-users by providing contact details such as email address, physical address, and phone number. In these situations, the information will be collected and stored by us to contact the non-user and to prevent abuse of our systems.
Your payment provider may transmit information about the payment that we may collect or process.
In some situations, personal information of users may be collected from public sources.
We may collect or process the following information:
Location Details - Physical Address, billing address, timezone
Financial Information - transaction details, payment account details (e.g. paypal email address and physical address), wire transfer details
User Generated Content - transaction description
We maintain records of the interactions we have with our users, including the products, services and customer support we have provided. This includes the interactions our users have with our platform such as when a user has viewed a page or clicked a button.
When we are contacted we may collect personal information that is intrinsic to the communication. For example, if we are contacted via email, we will collect the email address used.
The information we request, collect, and process is primarily used to provide users with the product or service they have requested. More specifically, we may use your personal information for the following purposes:
to provide the service or product you have requested;
to facilitate the creation of Service Agreements between you and the company;
to answer enquiries about our services, or to respond to a complaint;
to promote our other programs, products or services which may be of interest to you (unless you have opted out from such communications);
to comply with legal and regulatory obligations;
if otherwise permitted or required by law; or
for other purposes with your consent, unless you withdraw your consent for these purposes.
The 'lawful processing' grounds on which we will use personal information about our users are (but are not limited to):
when a user has given consent;
when necessary for the performance of a contract to which the user is party;
processing is necessary for compliance with our legal obligations;
processing is necessary in order to protect the vital interests of our users or of another natural person;
processing is done in pursuing our legitimate interests, where these interests do not infringe on the rights of our users.
We recognize the importance of preserving integrity and maintaining confidentiality. Any personal information and/or business proprietary material that are disclosed will be kept highly confidential.
All information given to Opulentus by its prospective clients, is kept strictly confidential and on a need-to-know basis and is well protected. We record your personal details only if you send us a message. You can be assured that your personal information is used only by our trained staff for the work purpose that you engaged us to do.
We will not use your e-mail address for any purpose, and not disclose it without your permission. Your information is never used for marketing or solicitation and is never sold or given to anyone for these purposes.
Opulentus never supplies any other person or organization with your information except those government agencies involved in your immigration process (e.g. Australian Immigration Authorities, DIBP or the Home office, UK, etc.). You can register with our website if you would like to receive our catalogs or updates on our new services. Information you submit on our website will not be used for this purpose unless we receive your consent.
Keeping with the times our site features an online payment service which operates on the lines of Opulentus fraud protection policy to ensure our clients a hassle-free payment.
The site has security measures in place to protect against the loss, misuse and alteration of the information under our control. We encrypt your personal and financial information and use our best efforts to prevent it from being read or intercepted as the information travels over the Internet. While we are committed to protect your information, we cannot ensure or warrant the security of any information you transmit to us. In case the user has any complaint (s) regarding our services or processes then he/she can approach us and get registered the same.
We may also disclose your personal information to third parties for the following purposes:
if necessary to provide the service or product you have requested;
We receive court orders, subpoenas or other requests for information by law enforcement,
for other purposes with your consent.
As we are a global company, with offices around the world, your personal information may be processed by staff in any of our offices. Opulentus currently has head office in India.
You have the right to request access to the personal information Opulentus holds about you. Unless an exception applies, we must allow you to see the personal information we hold about you, within a reasonable time period, and without unreasonable expense for no charge. Most personal information can be accessed by logging into your account. If you wish to access information that is not accessible through the platform, or wish to download all personal information we hold on you in a portable data format, please contact our Privacy Officer.
You also have the right to request the correction of the personal information we hold about you. All your personal information can be updated through the user settings pages. If you require assistance please contact our customer support.
You have a number of other rights in relation to the personal data Opulentus holds about you, however, there may be restrictions on how you may exercise the rights. This is largely due to the nature of the products and services we provide. Much of the data we collect is in order to check your eligibility for the services.
If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our Privacy Officer as follows:
For the purposes of the GDPR, our Privacy Officer is also our Data Protection Officer (DPO).
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